Welcome Back!

Our NPs are very busy seeing clients and many don't work full time. To ensure that all inquiries are answered in a timely manner, our Concierge Team is the primary and first point of contact for clients. You may email, call or text our Concierge Team and they'll be able to assist right away and also facilitate correspondence with your NP. NPs at Lavender don't have direct phone lines or emails, and their personal contact information is kept confidential. Should they need to call you directly, they will use a blocked number.

You may send any correspondence directly to our Concierge Team. This communication will be kept secure and only shared with your NP. We will then provide you with their response/direction. NPs at Lavender don't have direct phone lines or emails, and their personal contact information is kept confidential. Should they need to call you directly, they will use a blocked number.

We understand it's hard at times to share details with another person. Please know that anything sent is kept in confidence and sent directly to your NP for review and assistance. In extenuating circumstances, we can schedule a complimentary 5-minute appointment with your NP to discuss your concerns. You would join this appointment just as you would your other sessions, with a unique private link.

We'll do our best to fit you in with your NP, however, same day appointment requests may be scheduled with a Lead NP if your NP is fully booked or not scheduled to work that day. Lead NPs have access to your chart and are able to assist with urgent matters.

Yes of course! In fact, we'll waive the cancellation fee for your missed visit if you re-schedule. Please book online, or let us know your availability and we'd be happy to re-schedule your visit.

We understand sparks won't always fly with your first pairing and that's ok. We have a variety of amazing NPs with unique styles, and we're happy to transfer you to one of them.

The best way with real-time availability is to book your next session online directly through our website. Otherwise, please email us your availability and we'll do our best to get you in. Our NPs fill up fast so its best to always have your next 3 sessions on the books.

When you completed our intake form you provided your preferred pharmacy location. Your NP will send your prescription and any refill allotment to that pharmacy for pick up/delivery.

It’s best to wait until the end of the business day after seeing your NP, to ensure the prescription has been sent because some NPs can't send prescriptions until after seeing all their clients for the day. You can reach out to your pharmacy directly to see if your prescription is ready for pick up.

Please reach out to us as soon as possible via phone call, email or text describing your symptoms and the medication you are taking. We will then direct your inquiry to our Lead NP team who will asses and advise on next steps. We treat these inquires with urgency and will resolve them the same day.

We're sorry you're affected by the shortage and ask that you kindly provide 3 additional pharmacies we can try sending your prescription to. If these pharmacies also don't have the medication in stock, we'll have you meet with your NP to discuss alternative medications.

Please email our Concierge Team at hello@joinlavender.com with the details fo your concerns and our Billing Team will connect with you.

No. You must be located in-state during your visit because legally, your NP is only licensed to see you in the state where your care was initiated. If you're a student and away during the summers in a different state, unfortunately your NP will not be able to treat you, unless Lavender also serves that area, in which case, we can temporarily re-assign you to another NP licensed in that state.